Avril's book was well received and was made available to buy in paper back and digital download format. Following on from this success, a revised edition was commissioned and published in 2011.
The book is aimed at entrepreneurs and business owners, giving readers ideas that really work and step-by-step advice on how to tackle their business development issues.
This revised edition offers invaluable advice on: understanding your customers, asking
for feedback...and learning from it, creating a customer service strategy, hiring the
right people, setting up and implementing complaint processes, adding a personal
touch, and being creative but making sure you can deliver, and learning from
your competitors. '
Avril's book is available to buy online from Amazon.com. You can buy the
Kindle download version or paperback book.
Go to Amazon and view >>