As a recognised figure in the field of Hospitality and tourism, Avril was approached by publisher AC Black who commissioned her to write her first book entitled "Delighting Your Customers. Delivering Excellent Customer Service... without breaking the bank".

Avril's book was well received and was made available to buy in paper back and digital download format. Following on from this success, a revised edition was commissioned and published in 2011.

The book is aimed at entrepreneurs and business owners, giving readers ideas that really work and step-by-step advice on how to tackle their business development issues.

This revised edition offers invaluable advice on: understanding your customers, asking
for feedback...and learning from it, creating a customer service strategy, hiring the
right people, setting up and implementing complaint processes, adding a personal
touch, and being creative but making sure you can deliver, and learning from
your competitors. '

Avril's book is available to buy online from Amazon.com. You can buy the
Kindle download version or paperback book.

Go to Amazon and view >>