For over 38 years as proprietor of the now AA three star Cloud Hotel in Brockenhurst, Avril has overseen the transformation of a struggling business into a highly regarded and always popular destination. A former professional dancer with The Tiller Girls, Avril took over the running of the hotel when her husband died suddenly at the age of 45, leaving her with four children and no life or mortgage insurance.
Her commitment and common sense approach have been recognised and admired by many culminating in Avril receiving several prestigious accolades within the industry.
Available for after dinner talks and motivational speaking, Avril has been invited to present her life story to many organisations. Covering all aspects of how to balance commitment, family and business, Avril's talks have been described as inspirational and motivating. With a truly unique background and journey that has led her to being awarded an MBE, you can book Avril for your event to hear for yourself.
Avril's ability to convey her views and share her trouble shooting techniques led to an approach by leading book publisher AC Black. Now in it's second edition, "Delighting Your Customers: Delivering Excellent Customer Service without Breaking the Bank" is part of the Business on a Shoestring series aimed at businesses and individuals who are looking for guidance on how to improve.